If you encounter any issues during installation, activation, or usage, please check the following first.
💾 Download & Installation
Q: How do I install a macOS app?
After downloading the `.dmg` file, double-click to open it, then drag the app icon into the Applications folder to complete installation:
Q: macOS says “App downloaded from the Internet.” What should I do?
All apps are signed and notarized by Apple for security. When you see the message “App downloaded from the Internet,” simply click Open to proceed:
Q: Which systems are supported?
All apps are designed for macOS (Intel and Apple Silicon). It’s recommended to use macOS 12 or later for the best compatibility and performance.
🪪 License & Purchase
Q: When does the license period start?
Your license becomes active immediately after purchase, starting from the payment time. If you renew before expiration, the new license duration will extend automatically — no time is wasted.
Q: Can I refund or transfer a license key?
License keys are one-time digital goods and cannot be refunded or transferred once issued. If your payment succeeded but no key was generated, please contact me for help.
⚙️ Usage & Privacy
Q: Can I use the app without a license key?
Yes. For example, Vega’s core features (local translation and text summarization) are fully free. A license only extends generation length and improves contextual output.
Q: Does the app upload my data to the cloud?
No. All processing and data storage happen entirely on your device. Except for license verification, everything runs locally — no login required, full offline support.
Q: What happens when the license expires?
When expired, all core functions remain available, but the generation length reverts to the free limit (e.g., 256 tokens). Entering a new license key instantly restores the extended features — no reinstallation needed.
📬 Contact Support
If you still have questions, feel free to reach me via:
